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Enterprise Application software performs business functions such as accounting, production scheduling, customer information tracking, bank account maintenance, and the like. It is almost always hosted on servers, and is used by multiple employees of the same organization. Major subcategories include ERP, CRM, and SCM.
Even though everyone seems to agree that integrating social media into contact centers is mandatory these days, most companies haven't yet really implemented a social channel, or they have dabbled with Facebook or Twitter, but haven't really treated social media with the same rigorous attention that they have given to other customer channels. In this Roundtable Webcast, our panel of experts offers their varied experiences and expertise to help our viewers figure out this newest customer channel.
One of the biggest challenges organizations face is today is delivering customer experiences that are consistent, personal, and engender loyalty. This Roundtable will focus on how best to plan and implement a winning CEM program.
DevOps is a hot topic inside many Enterprise IT organizations today, because of the operational and development efficiencies it can bring. Join Gigaom Research and our sponsor CenturyLink for “DevOps, Weaving Development and Operations Together in the Enterprise,” a free analyst webinar on Thursday, October 30th, 2014 at 10 a.m. PT.
Predictive analytics is a very useful way to "maximize the lifetime value of a customer," which, in many cases, involves optimizing marketing campaigns, increasing website interactions, converting clicks into conversions, and generally providing an intelligent next-best offer. This Roundtable Webcast will explore some of the ingenious ways predictive analytics is being used and driving positive outcomes.
In this first-release MQ, Gartner evaluates providers on service delivery, B2B Network/Collaboration, Integration Functionality and success in capitalizing on vision. Rated against an extensive 15-criteria evaluation, IBM earned one of only three Leader positions, and outpaced the competition in "completeness of vision," signifying our strength in delivering the most competitive solution to the marketplace.
According to a study from the Aberdeen Group, the number of companies starting initiatives for collaboration has doubled in the last two years. Their research indicates that collaborating with customers and collaborating with partners are both in the top five actions being taken by survey respondents.
Building a mobile collaboration or bring-your-own-device solution requires three things: mobile applications, the mobile devices themselves and the network that underpins them both. Often, the network and its capabilities take a back seat to applications and devices—which can ultimately lead to poor performance or an inflexible infrastructure. Find out how to develop the type of network that truly supports mobile devices, applications and unified communications programs, thereby establishing the foundation for stronger mobile solutions.
Gives an insight into distributed denial of service (DDoS) attacks and defines a five-step process including preparation, mitigation, around-the-clock monitoring, response and intelligence to help address DDoS attacks.
Security breaches can cost millions of dollars—but these days they’re virtually inevitable. Every organization needs a formal, documented Computer Security Incident Response Plan (CSIRP) and it needs to be kept up-to-date. In this executive brief, IBM shares the ten most common shortcomings of CSIPRs and how you can avoid these potentially costly mistakes. Read the executive brief to learn how IBM can help protect your organization from cyber threats and strengthen your IT security.
Enterprises of all sizes must defend against online attackers. While security threats continue to evolve, organizations often lack the personnel and financial resources required to protect online systems. Read this service profile to learn how IBM Managed Security Services can help you protect your security investment while reducing the cost and complexity of your security operations. Find out how IBM combines industry-leading tools, technology and expertise with flexible, scalable packaging to meet a broad range of security solution requirements.
Flexible workplace forward thinkers are reporting productivity increases and cost decreases of 20% or more. Learn to achieve these benefits for your business by downloading the IBM executive report Achieving success with a flexible workplace: Forward thinkers’ best practices to enhance productivity, spur innovation and reduce costs. The report contains findings from a recent IBM survey covering user mobility, user support, collaboration and security.
This white paper, based on original IBM research with analysis by IDC, offers a Mobile Infrastructure Maturity Model and documents the best practices and characteristics of organizations that are leaders.