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Enterprise Application software performs business functions such as accounting, production scheduling, customer information tracking, bank account maintenance, and the like. It is almost always hosted on servers, and is used by multiple employees of the same organization. Major subcategories include ERP, CRM, and SCM.
It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.
The Golden Rule of treating others as you would like to be treated yourself is never more true than in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by creating consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.
According to Forrester Research group, "Personalizing Customer Service Interactions" is among the top key trends facing customer service organizations today and a driving trend in 2015. Knowing a customer's history, communications preferences, and other unique data points is crucial to delivering a personalized and customized experience.
Your Sales, Marketing and IT teams have put all of their energy into customizing and rolling out the perfect Salesforce system. But right after launch, someone realizes that the team has committed this terrible (and common) mistake. The reports are inaccurate, notes aren't being recorded and customer data is either duplicated or missing. What's going on?
Published By: Arcserve
Published Date: Feb 26, 2015
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints?
We’re here to help! Arcserve UDP offers a FREE Workstation edition product that specifically focuses on backing up data on endpoints.
Not only can desktops and laptops be protected for FREE with award-winning technology that minimizes bandwidth and storage requirements, but they can participate in the global deduplication schema offered by UDP (for 30 days), and have their data protected in public and private clouds, and more!
This is too good to pass up! Get your FREE Arcserve UDP Workstation edition now.
In an unpredictable world, forecasting errors are unavoidable. This webinar offers some valuable guidance, in the form of Six Principles of Forecast Mastery, which point the way to a better future. Watch today and learn why treating forecast error as a friend can help you improve your organization's performance.
Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.
Read this report from AIIM to discover what issues on-premise ECM users are facing, how external collaboration support is managed, what cloud and mobile functionalities users are requesting, and what alternative scenarios are being considered.
Read this report from Forrester Research to learnhow IBM ACM solutions improve the efficiency of knowledge workers, integrate with analytics to create upselling and cross-selling opportunities and reduce the cost and risk of regulatory fines through increased audit consistency.
This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.
You can’t open a newspaper or visit an online news site these days without some mention of a cyber-attack or data breach. These activities are becoming more prevalent, and as a result, the reporting of these activities is also on the rise.
Bit9 + Carbon Black reached out to a series of experts to collect their thoughts and advice on dealing with data security incidents or breaches.
Businesses need to view security as a process and leverage solutions that can proactively collect data, apply aggregated threat intelligence, reduce the cost and complexity of incident response and evolve, adapt and learn from your investigation.
This eGuide will cover how a continuous approach to response can resolve these challenges and put your organization in a better security posture by proactively preparing for a breach.
Most organizations have not proactively prepared for a breach. In fact, a majority of incident responders (52 percent) say they lack the necessary visibility into endpoint vulnerabilities. Without continuous data collection at the endpoint, preparing and responding to a breach is exponentially hampered. Download the SANS Institute’s latest industry survey to understand these key findings.
With the number of advanced attacks increasing every day—most undiscovered through traditional detection and response solutions—truly hunting for threats within your environment can be a laborious task. To combat this, enterprises must focus on prioritizing endpoint data collection over detection, leveraging comprehensive threat intelligence, and expanding detection beyond the moment of compromise.
Este documento expone cinco criterios clave que cualquier organización que se esté planteando desplegar o evolucionar su red inalámbrica debería tener en cuenta si pretende tomar una decisión de compra acertada.
Download "Continuous Third Party Security Monitoring Powers Business Objectives And Vendor Accountability" (a commissioned study conducted by Forrester Consulting on behalf of BitSight) to learn how companies are continuously managing third party risk.