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Enterprise Applications

Enterprise Application software performs business functions such as accounting, production scheduling, customer information tracking, bank account maintenance, and the like. It is almost always hosted on servers, and is used by multiple employees of the same organization. Major subcategories include ERP, CRM, and SCM.
Published By: LogMeIn     Published Date: Apr 24, 2014
This Harvard Business Review provides valuable insights into the truth about the customer service experience.
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customer experience, customer journey, rescue, harvard, customer interaction
    
LogMeIn
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.
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interactive intelligence, real time speech analytics, contact centers, data centers, real time analytics
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
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contact center, contact center strategy, customer experience, optimization, strategic planning
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
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interactive intelligence, business process automation, multichannel technology, customer experience, contact center
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.
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collaboration, insurance, interactive intelligence, communications, contact center
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
If a contact center executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and of agent performance and customer experience delivery. But certainty in a contact center is nearly impossible, and in the absence of a crystal ball, mathematical models provide the next best thing. They alert, evaluate operational risk, and propose business and resourcing solutions. And now, the best of these models also determine expected experience delivery.
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interactive intelligence, contact center, customer service, customer experience, cost
    
Interactive Intelligence
Published By: OpenText GXS     Published Date: Apr 22, 2014
Download this white paper to learn about the legislation and regulation of electronic invoicing in Brazil and Mexico.
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gxs, opentext, invoices, electronic invoicing, brazil
    
OpenText GXS
Published By: OpenText GXS     Published Date: Apr 22, 2014
Join Christiaan van der Valk , CEO of Trustweaver, in this webinar, for an in-depth review of the current global Latin America e-invoicing landscape to ready you with an accurate starting point for your strategic e-invoicing planning.
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gxs, opentext, electronic invoicing, trustweaver, latin america
    
OpenText GXS
Published By: OpenText GXS     Published Date: Apr 21, 2014
5 Ways to Benefit Your ROI using e-Signatures Download to learn more!
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gxs, opentext, e-invoicing, invoicing, electronic invoicing
    
OpenText GXS
Published By: OpenText GXS     Published Date: Apr 21, 2014
This white paper explains the role local tax compliance plays in successful supply chain management and e-business initiatives more broadly and how leading global brands and governments are addressing this need.
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gxs, opentext, e-invoicing, invoicing, electronic invoicing
    
OpenText GXS
Published By: OpenText GXS     Published Date: Apr 21, 2014
How many paper invoices do you receive every year? How many invoices come attached to emails as PDFs? What if every invoice you received came directly into your accounts payable application with all the information you need to process it. Sounds like a dream, but we can help you make it a reality. Watch this video to learn more!
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gxs, opentext, e-invoicing, invoicing, electronic invoicing
    
OpenText GXS
Published By: Sonus Networks     Published Date: Apr 18, 2014
This guide is designed as an introduction to the Sonus SBC 5200 Session Border Controller.
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sonus networks, sbc, sbs 5200, sip interoperability, wireless
    
Sonus Networks
Published By: Sonus Networks     Published Date: Apr 18, 2014
The migration of communications to software combined with virtualization is a significant milestone for the industry, as it allowed for unprecedented scale, flexibility and deployment options.
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sonus networks, sbcs, solution providers, it management, enterprise applications
    
Sonus Networks
Published By: Sonus Networks     Published Date: Apr 18, 2014
While SIP interoperability will remain an issue for the foreseeable future, the solutions discussed in this paper are designed to effectively mitigate those issues and deliver on the promise of any-media, any-device communications.
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sonus networks, sip, interop, enterprise applications
    
Sonus Networks
Published By: Sonus Networks     Published Date: Apr 18, 2014
A lot of enterprises are talking about SIP trunking today, but in order to be a part of the conversation you need to know: A) How is a SIP trunk different than your current PRI trunks?, B) What are the benefits of SIP trunking?, and C) What equipment do you need to get started? To help you answer A, B and C, we’ve developed this brief introduction, entitled The ABCs of SIP Trunking.
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sonus networks, sip trunking, enterprise, enterprise applications
    
Sonus Networks
Published By: Norse     Published Date: Apr 18, 2014
Learn about the epidemic of compromises that are taking place at healthcare organizations due to cyberattacks and see what steps your organization should take to protect against these threats.
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health care, cyberattacks, compromised devices, norse, epidemic of compromises
    
Norse
Published By: Sonus Networks     Published Date: Apr 18, 2014
Enterprise Video That Meets People’s Expectations
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sonus networks, video, video conferencing
    
Sonus Networks
Published By: Adobe     Published Date: Apr 17, 2014
Discover new opportunities for maturing your data practices—and building your business results. You’ll learn how to move beyond mere web analytics to build a more comprehensive marketing analytics approach that includes mobile, social, and offline channels. And you’ll see how your current analytics capabilities compare to those of similar organizations and where you have opportunities for improvement.
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adobe, analytics, marketing, data collection, data automation
    
Adobe
Published By: STARLIMS     Published Date: Apr 16, 2014
Learn how Laboratory Information Systems (LIS) are becoming outdated and see how they are being replaced by Information Management Systems that can provide flexible management capabilities that provide informatics solutions.
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starlims, lims, laboratories, lis systems, best practices
    
STARLIMS
Published By: Citrix Systems     Published Date: Apr 14, 2014
Organizations like yours have many reasons for considering VDI, from providing remote access to Windows apps, to enabling BYOD, to taking a more strategic approach to desktop refresh. Download to learn more!
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vdi, xendesktop, windows, apps, boyd
    
Citrix Systems
Published By: SAS     Published Date: Apr 14, 2014
Learn the 4 reasons for your organization to have a technology platform for marketing operations management and see how this technology will allow for a more seamless workflow.
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sas, digital asset management, management system, marketing operations, marketing collateral
    
SAS
Published By: HP     Published Date: Apr 13, 2014
Learn how Isbank, Turkey’s largest bank, dramatically reduced testing times for Functional Testing automation from 6 man-days to a few hours. Read about the benefits of adopting an Application Lifecycle Management approach to improve software quality, automate testing processes and safeguard mission-critical applications while supporting growth.
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application lifecycle management, application development, application testing, enterprise release management, financial services
    
HP
Published By: HP     Published Date: Apr 13, 2014
Read the Lufthansa customer case study and learn how a Quality Center SaaS model enabled the airline to cut IT cost while providing 24 hour a day service.
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compliance, cost-efficiency, hp quality center, it-governance, software as a service (saas)
    
HP
Published By: HP     Published Date: Apr 13, 2014
The purpose of this IDC White Paper is to lay out the role that performance testing can play in the context of overall application lifecycle management (ALM), security, resource, and demand management. As part of that objective, the document defines an application performance testing framework and discusses a performance test evolution path and the relationship between a successful approach to performance testing and related IT elements such as monitoring, security, ALM, and project and portfolio management (PPM).
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agile performance testing, continuous performance test, load testing, loadrunner, mobile performance testing
    
HP
Published By: HP     Published Date: Apr 13, 2014
Deliver game-changing uptime. Read how Playtech, the world’s largest publicly-traded online gaming software supplier, achieves 99.999% uptime and detects and fixes issues in minutes versus hours with comprehensive IT monitoring tools.
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bpm, bsm, business process monitor, business service management, hp it performance suite
    
HP
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SUB-CATEGORIES: Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, Incentive Compensation, International Computing, IP Faxing, IT Spending, Manufacturing Execution Systems, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Spend Management, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Over IP, Voice Recognition, Workforce Management

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