Best Practices

This paper explains how to establish a highly collaborative, demand-driven planning process that will help you overcome these modern challenges.

Easily compare ERP solutions for Mid-Market and Enterprise sized businesses in our new Buyer's Guide.

Enterprise asset and integrated workplace management solutions from IBM can help create the smarter buildings that a smarter planet demands. IBM solutions offer a full range of capabilities and best practices.

Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer technology. This paper explains Watson's workload optimized system design and why this represents a new computing paradigm.

Read this white paper to learn about 10 principles to follow in order to build an effective human capital plan for your organization.

An organization cannot sustain long-term success without managing its information effectively... Building a foundation for information governance is your next step.

Answering such key questions can help ensure that you select the right solution for your business and avoid issues later.

Find out what important criteria are used in evaluating IP telephony vendors, what real customers are saying about their experiences, and the state of the IP telephony industry today.

To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.

Read about best practices that can help your organization build success into each process it automates, from a process automation expert.

This white paper outlines how the five lean principles are all supported by comprehensive information control and the management tools that an end-to-end enterprise software suite delivers.

An ERP system is your information backbone and reaches into all areas of your business and value-chain. Replacing it can open unlimited business opportunities. In this white paper are the 12 criteria that will allow you to identify and select the ERP system replacement solution that will meet these expectations.

Attend this webcast to learn how VMware vFabric Application Director can help you ensure simplified and highly flexible application provisioning and create best practice application architectures to be reused by other functions in your organization.

Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.

Discover a unique approach to handling large, semi-structured or unstructured time-series data. Splunk can be deployed in a matter of days to provide rapid cross-correlation between different data types-giving you unprecedented operational visibility.

Download this guide to help you take the guesswork out of implementing SSL for Exchange 2010, making it easier than ever to get the SSL certificate you need for a successful and secure Exchange implementation.

SilkPerformer is a cost-effective, enterprise-class performance testing solution for optimizing the performance of business apps. SilkPerformer enables performance tests that accurately simulate peak demand loads and isolate performance bottlenecks.

Read Cloud Services Brokerage for DummiesŪ to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.

Thanks to the emergence of cloud computing, IT environments must now be a broker of IT services across the enterprise. But how do you achieve the right IT balance for delivering cloud services? Read this white paper to find out.

With the pool of available IPv4 addresses all but dried up, the transition to IPv6 is gaining steam, but will pose significant challenges. Download this resource for planning a IPv6 migration, and learn about steps IT organizations can take to begin the transition.

Cloud balancing is the process of routing transactions and network requests across applications in multiple clouds. Think of it as the, "don't put your eggs in one basket" approach, but in this case don't put all your applications in one cloud.

Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?

This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.

As you will see, live chat excels at both problem solving and providing product information, the bane of most shoppers' existence. Shoppers rely on it for everything from questions prior to purchase, errors in the checkout process, and post-order follow-up.

This white paper details seven steps that are critical for delivering big data projects that can be undertaken to turn the flood of data into an advantage, and truly understand one's network and one's customers, while turning up profitability.