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Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.

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ERP Buyer's Guide - Top vendors compared 2012

Published By: CompareBusinessProducts.com Published Date: May 08, 2012

Easily compare ERP solutions for Mid-Market and Enterprise sized businesses in our new Buyer's Guide.

Tags :

erp, compare, buyer's guide, sap, oracle

CompareBusinessProducts.com

The State of Customer Data Integration in 2012: Industry Report

Published By: Scribe Software Published Date: Apr 16, 2012

The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.

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scribe, crm, integration, data integration, public cloud

Scribe Software

SAS� High-Performance Analytics

Published By: SAS Published Date: Mar 01, 2012

This paper explores the question: what could your organization do with faster, better answers, and provides possible use case scenarios that illustrate the value this technology brings to a variety of industries.

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it management, business analytics, business integration, business intelligence, business management

SAS

Drive Your Business with Predictive Analytics

Published By: SAS Published Date: Mar 01, 2012

This paper defines predictive analytics, then details ways this type of analytics can be applied to marketing, risk, operations and more. It also includes information relevant to a wide variety of industries - from manufacturing to hospitals.

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sas, analytics, business analytics, business intelligence, customer intelligence

SAS

The Analytical Masses: Building Self-Service Insight for Line-of-Business Decisions

Published By: SAS Published Date: Mar 01, 2012

Michael Lock of the Aberdeen Group focuses on the effect of end user adoption, pervasiveness, and engagement of business intelligence on business performance. Learn the necessary steps to establishing self-service business analytics.

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it management, business activity monitoring, business analytics, business integration, business intelligence

SAS

The Current State of Business Analytics: Where Do We Go From Here?

Published By: SAS Published Date: Mar 01, 2012

This white paper reveals the results of a Bloomberg Businessweek Research Services survey of 930 respondents globally on the current state of business analytics within organizations. You'll discover how and why the use of analytics is growing!

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sas, analytics, business analytics, business intelligence, customer intelligence

SAS

Mobile BI: Actionable Intelligence for the Agile Enterprise

Published By: SAS Published Date: Mar 01, 2012

Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.

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sas, analytics, business analytics, business intelligence, customer intelligence

SAS

Agile BI: Complementing Traditional BI to Address the Shrinking Decision-Window

Published By: SAS Published Date: Mar 01, 2012

The traditional managed reporting approach to BI is challenged to keep up with changing demand for business information. This research finds that providing business users with highly visual/interactive tools can help ensure they get what they need.

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sas, analytics, business analytics, business intelligence, customer intelligence

SAS

Comparison of Avaya and ShoreTel Unified Communication Solutions

Published By: ShoreTel Published Date: Oct 14, 2011

Whether you need to build a case for a UC system, or are ready for a new solution, this white paper offers a thorough comparison of Shoretel vs Avaya.

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avaya, shoretel, unified communication, ip solution, platforms

ShoreTel

Phone System Buying Disasters to Avoid: C-Level Executives Share Hard Learned Lessons

Published By: CompareBusinessProducts.com Published Date: Jan 11, 2011

This whitepaper gets advise from phone system managers who were forefront in remedying phone system disasters.

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comparebusinessproducts.com, phone system buying disaster, c-level executive, voip solution, voice over ip

CompareBusinessProducts.com

9 Important Business Phone System Buyer Questions - View the Demo & White Paper

Published By: CompareBusinessProducts.com Published Date: Jan 11, 2011

Learn about the most important factors that go into buying the right phone system, such as: scalability, compatibilities, how to negotiate pricing, and more.

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comparebusinessproducts.com, business phone system buyer guide, price negotiation, sip, data center

CompareBusinessProducts.com

Hosted Contact Center Solutions - Setting the Record Straight

Published By: Interactive Intelligence Published Date: Jul 21, 2010

DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.

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interactive intelligence, contact center solution, customer satisfaction, communications as a service, caas

Interactive Intelligence

A Customer IP Communications System Roadmap

Published By: Interactive Intelligence Published Date: Jul 21, 2010

To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.

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interactive intelligence, customer ip communication, digital pbx, unified communication, voice network

Interactive Intelligence

The Exceptional Customer Experience: It's All About the Process

Published By: Interactive Intelligence Published Date: Jul 20, 2010

Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.

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interactive intelligence, customer experience, tco, it management, business process automation

Interactive Intelligence

Bringing Web 2.0 to the Enterprise: Leveraging Social Computing Technologies for ERP Applications

Published By: Epicor Published Date: Apr 01, 2009

This white paper details how Web 2.0 technologies support business strategies by improving efficiency, productivity, and collaboration.

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epicor, web 2.0 technologies, enterprise applications, epicor 9 solution, enhancing search results

Epicor

HP Trend Watch: 3 Ways to Increase Branch Office Performance

Published By: HP Published Date: May 08, 2012

Read this whitepaper to learn three simple steps Small to medium size businesses can take to heighten business performance and increase brand office productivity.

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trends, performance, customer, customer experiences, flexibility

Cricket Communications Turns to Splunk

Published By: Splunk Published Date: Apr 16, 2012

Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.

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splunk, cricket communications, virtualization, automation, customer behavior

Splunk

Analytics in the Boardroom

Published By: Destination Analytics Published Date: Apr 06, 2012

Organizations that take a wait-and-see approach to analytics are falling behind their more determined peers. Read to find out more.

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ibm, technology, netezza, analytics, enterprise analytics

Destination Analytics

Extending Planning & Forecasting with Analytics

Published By: Destination Analytics Published Date: Apr 06, 2012

This analytical platform ultimately enables their organization's most important measures - including revenue growth, return on invested capital and profit growth as measured by EBITDA - to outpace the financial outcomes of the competition. The goal is to support speed and effectiveness in decision-making.

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ibm, technology, netezza, analytics, enterprise analytics

Destination Analytics

Cloud Services Brokerage for Dummies

Published By: Liaison Technologies Published Date: Apr 03, 2012

Read Cloud Services Brokerage for Dummies� to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.

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liaison, cloud, cloud services, cloud services brokerage, for dummies

Liaison Technologies

ESG: The Benefits of a Hybrid Security Architecture

Published By: Blue Coat Systems Published Date: Mar 23, 2012

This paper talks about the strengths and weaknesses of on-premise and could deployments and which organizations need hybrid solution.

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blue coat, wan optimization, secure web gateway, malware, defenses

Blue Coat Systems

A Unified Approach to Web Security

Published By: Blue Coat Systems Published Date: Mar 23, 2012

Organizations must be able to extend the boundaries of their corporate network to provide consistent Web security protection, policies and reporting for all users on any device or network.

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blue coat, wan optimization, secure web gateway, malware, defenses

Blue Coat Systems

Blue Coat Systems 2012 Web Security Report

Published By: Blue Coat Systems Published Date: Mar 23, 2012

By exploiting popular places on the Internet, such as search engines, social networking and email, malnets have become very adept at infecting many users with little added investment.

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blue coat, wan optimization, secure web gateway, malware, defenses

Blue Coat Systems

Email Infrastructure: Case Study: MailChimp

Published By: Port25 Solutions Published Date: Mar 23, 2012

Find out how PowerMTA from Port25 Solutions, Inc., helps MailChimp deliver over 25 Million emails daily.

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smtp server, mta, email server, mail server, email infrastructure

Port25 Solutions

Key Steps in the Transition to IPv6

Published By: Riverbed - Stingray / Zeus Published Date: Mar 20, 2012

With the pool of available IPv4 addresses all but dried up, the transition to IPv6 is gaining steam, but will pose significant challenges. Download this resource for planning a IPv6 migration, and learn about steps IT organizations can take to begin the transition.

Tags :

traffic manager, vsphere, traffic, performance, linux

Riverbed - Stingray / Zeus

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