Workforce Management

Are you currently in the process of making line-of-business applications accessible from mobile devices or do you have plans to deploy custom mobile applications in the near future? "The Rise of the Mobile Workforce: Gain Control of End User Experience" will provide you and your team with the use cases, insight, and best practices you need for gaining control of end user experience of mobile applications.

Download this interactive eBook to learn about the world's #1 application server and why it is the best possible foundation for applications running in the modern data center.

This comprehensive and easy-to-follow guide is designed to help businesses to evaluate UC solutions, and to select the right one for their needs.

Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.

When you think about all the choices you have in computing devices for your workforce, it's easy to feel overwhelmed. There are so many different form factors, and for each, there are slight variations in shape, size, and physical features.

Sybase PowerBuilder has remained throughout the years a bastion of application development productivity for a wide class of enterprise applications that combine database access with a highly productive graphical user interface (GUI).

While a business case is all about the numbers, knowing how and when to push the proposal through the approval process requires an understanding of the psychology behind how proposals are selected and funded. Learn the tools and strategies to develop a business case and gain approval.

Join in this conversation with John McKenny, BMC's VP of Worldwide Marketing for MSM, as we uncover the advantages of dynamic workload management.

These days, IT needs to deliver multiple services in an increasingly complex infrastructure. Data center automation helps, but can be limited by silos. The solution? A pragmatic data center automation environment that meets the needs of both IT and business users.

Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks.

This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements

Read this whitepaper to find out just how valuable a consolidation effort can be.

With a single, integrated point of control, IT can lower costs, improve compliance, and be more agile. Read on to find out how...

Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service.

Fixed assets represent a significant sum on many organizations' balance sheets. This white paper introduces best practices for integrating fixed assets management technology into your organization. These best practices are based on "lessons learned" over the course of decades of successful implementations.

Moving to mature Capacity Management tools and processes lowers costs, improves service quality and increases IT productivity. Read more now.

When the economy slows, many businesses react by retrenching and cutting costs. While cost reduction is important, companies often overlook equally critical strategic decisions-opportunities to use business information to strengthen product and service offerings and emerge ahead of the competition. Find out how you can use business intelligence (BI) to avoid the most common mistakes companies make in a down economy.

In today's economic climate financial services companies around the world are striving to increase their customer service and maximize their internal operating efficiencies while reducing their operating costs and preserving their capital expenditure.

See how HP is setting the benchmark for 802.11n performance with the industry's first three-spatial-stream 802.11n dual-radio access points.

This white paper discusses why no one likes asset management, what tools are and are not helpful and why you need to tie assets back to contracts.

See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.

Reach For the Cloud to Transform How You Deliver Voice Services and Elevate the Value of Voice.

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

This white paper tells you how to understand the benefits of UC in your organization, identify the preferred modes and means of communications, and then use that criterion as a guide to seek out the best UC solution.