How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.
Published By: apperian
Published Date: Apr 13, 2012
The BYOD demand was initially created by the popularity of the iPhone and the iPad from Apple. Relying on the closed iOS operating environment, these devices presented a fairly straightforward challenge for businesses that wanted to allow access to corporate apps without compromising the security of company data. Read to find out more.
Published By: apperian
Published Date: Apr 13, 2012
With more mobile workers using personal smartphones and tablets to conduct business, 2011 is being heralded as the year of mobile apps in the enterprise. The benefits of mobile apps initiatives will far outweigh the challenges of getting them into the enterprise, in the form of increased work productivity and customer response, analysts say.
Published By: apperian
Published Date: Apr 13, 2012
This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management.
Published By: apperian
Published Date: Apr 13, 2012
The explosive growth and superior performance of the iPhone and iPad has changed the definition of mobile computing. As more employees ask to use their iPhones and iPads for business purposes, companies are facing increased demand to provide enterprise application management.
In this seminar, you'll learn how you can use the iPad to create and deliver stunning sales and marketing presentations, make business meetings even more productive and take advantage of business "dashboards" to stay better informed no matter where you're working from.
Published By: Cotendo
Published Date: Nov 18, 2011
Learn about the technology limitations killing the performance of mobile websites and mobile applications, plus how innovations in mobile content delivery networks (CDNs) can transform users' experience of the mobile Web.
Published By: Cotendo
Published Date: Nov 18, 2011
Learn what's slowing down your dynamic mobile websites and mobile apps-and how to fix it. In this on-demand webinar, join Mobile IT leaders discussing best practices and a new case study on how to speed up the mobile end user experience.
Published By: Aerohive
Published Date: Oct 12, 2011
Virtualization, cloud computing, and wireless technology are fundamentally changing enterprise computing, providing revolutionary gains in productivity and cost savings. Powerful enterprise applications can now be delivered to almost any device, anywhere, at any time.